Welcome to the privacy policy for SiliconHarmony Appliance Repair. This policy outlines how we collect, use, and share information obtained through your use of our website. By accessing or using our website, you agree to the terms laid out in this privacy policy. We encourage you to read this policy carefully to understand our practices.

Information We Collect

We collect personal information that you provide directly to us when you request a call or submit a service request form on our website. This information may include your name, phone number, email address, and details about the appliance services you need. We use this information to contact you for service-related purposes.

In addition to personal information, we may collect non-personal browsing data through cookies, web beacons, and similar technologies. This data helps us understand how users interact with our website, enabling us to enhance user experience and functionality. You can adjust your browser settings to decline cookies if you prefer.

Use of Information

The personal information we collect is used primarily to respond to your service requests and to communicate with you. We may also use this information for operational purposes, such as scheduling and dispatching technicians. Non-personal data collected through cookies is used to analyze user behavior and improve our website’s performance.

Sharing of Information

We may share your information with our trusted partners who assist us in providing appliance repair services. These partners are bound by confidentiality obligations and are only permitted to use your information for service-related purposes. We do not sell or rent your personal information to third parties.

Your Consent

By using our website and submitting a service request, you consent to allow us and our partners to contact you via phone, email, or text for matters related to the services you have requested. You also consent to the sharing of your information as described in this policy.

Dispute Resolution

In the event of a dispute related to your use of the website or our services, you agree to waive your right to sue or take legal action beyond direct negotiation with us. You also agree that the maximum compensation for any claims related to these terms is limited to $100, and you will bear your own legal fees and expenses.

Opting Out

If you wish to opt out of receiving communications from us, you may contact us at (408) 300-7354. We will process your request promptly and ensure you no longer receive non-service-related communications.

Changes to Our Privacy Policy

We reserve the right to update or change this privacy policy at any time. Any changes will be posted to this page, and the modification date above will be updated accordingly. Your continued use of the website following any such changes constitutes your acceptance of the new terms.